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Bertroley
Traveller
2 comments

Posted 6 years ago

I booked two tickets through the trenitalia website from ancona to bologna for tomorrow night but made a mistake and booked a train 10 hours after we arrive. How can I change the booking? On the the trenitalia site I am.only able to change the second leg of the journey not the Intercitynotte 752 boost from ancona to bologna. How can I change this? It\'s still more than 24 hours away.

I have no phone so can\'t call the call centre. Help! We don\'t want to sit in ancona train station for 10 hours!!

Thanks

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Flo
Traveller
10723 comments

replied 6 years ago

Hi and welcome to railcc!

What train connection did you book? Departure time, arrival time, changes of trains? Which type of ticket did you book (Base/Econonmy/SuperEconomy)?

When do you want to travel? Which connection/departure time from Anconca?

Flo

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Bertroley
Traveller
2 comments

replied 6 years ago

Thanks for the fast reply!

We have the Intercitynotte 752 at 4 am on Sunday and we have 2 x 2a classe tickets

Then the connection is from bologna to.porretta terme
And again is 2a ORDINARIA tickets.

The issue is we booked the 4 am Sunday departure rather than 8pm Saturday!

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Flo
Traveller
10723 comments

replied 6 years ago

Depending on the fare you have selected (Base/Economy/Super Economy) you should be able to change the ticket here: [ux]http://www.trenitalia.com/tcom-en/Purchase/Manage-your-ticket[/ux]
A fee may apply since you have bought a ticket for a ICN (night train) but want to travel with another type of train. You would have to check on the above website with your login credentials (PNR Code or Recovery Code that should have come with the confirmation mail of your ticket).

Would be great to hear from your experiences! :)

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Bertroley
Traveller
2 comments

replied 6 years ago

I have been on this site but it only allows changes to help second leg of the journey not the night train.. I\'m not sure it\'s possible.. Looks like we will spend a night at the train station!

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Flo
Traveller
10723 comments

replied 6 years ago

Once again, what kind of tariff did you book? Base, Economy, Super Economy?

Anyway, I am afraid that we cant help you any further since any possible chances can only be done with your login credentials.

Also, a ticket for a regional train Ancona - Bologna is just 16,20€ so this would be an option as well.