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lonnekeknegtel
Traveller
2 comments

Posted 6 years ago

Dear reader
I\'m looking for someone who can help me. I\'m traveling with 20 youngsters to Poland. We are taking the En 463 night train from München to Wien tonight 23.35. Right now we are in the ICE 729 from Duseldorf to Wien. My college lost her bag on Duseldorf station. We don\'t have the tickets with or reservation anymore. We have paid. But we don\'t have the paperwork. Can we aboard the train? Otherwise I\'m stranded with 20 teenagers!

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Flo
Traveller
10723 comments

replied 6 years ago

Hi and welcome to railcc!

I\'m sorry to hear that!
Unfortunately we can\'t really help you. Where did you buy the tickets? Did you already contact the train staff on ICE 729 so that they can look for your bag at Düsseldorf Hbf?
What you can do is to contact the DB Info at Munich Hbf (right below the large departure/arrival boards), maybe they can help you. Theoretically you could get on the night train and explain your situation - the seats/beds are reserved and nobody else will take them. Still, the train staff probably need any kind of ticket/receipt/... to prove that you are have bought tickets for the service...
How do you want to continue after EN 463? EC 104 from Vienna to Warsaw? Did you lose these tickets as well?

Best/only option I see now is to talk with staff in the train/at the stations, explaining your situation. Maybe it is also possible to make a notice of loss at the police station at Munich Hbf.

Good luck!
Flo

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lonnekeknegtel
Traveller
2 comments

replied 6 years ago

Thank you very much for your response. Our ticket is valid until Wien. So this could possibly help us abording the train. We think we still know the numbers of the wagon and the beds we reserved. But we don\'t have anything to prove this. Do you think there is a phone number we can call to explain the situation? We don\'t have a lot of time once we arrive in Munich. We paid tickets from Wien to Katowice but nothing to prove this. So I suppose we will have to pay new tickets from Wien. This is a problem we can solve tomorrow in the morning. I don\'t worry about this. My worry is about spending the night with 20 kids on a train station.

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Flo
Traveller
10723 comments

replied 6 years ago

OK. Where did you buy the tickets? Contacting them would be the only option where you could prove that you\'ve bought the tickets.

Definitely go to the DB information in the central hall and ask them for help. The night train is managed by Hungarian Railways (eg the sleeping car and couchette car attendants are from Hungary) so communicating directly with them can be tricky.
Did you book seats, couchette or sleeper for the night train?
A group reservation for 20 people should be easy to locate so that you can say "we are the group who should travel in these seats/beds but we lost our tickets".

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lonnekeknegtel
Traveller
2 comments

replied 6 years ago

Thank you. I\'m praying for a happy end.

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Flo
Traveller
10723 comments

replied 6 years ago

I hope everything turns out fine. :)